FAQ

Frequently Asked Questions

      • Do you ship internationally?
        At this time, we only ship to the United States. We hope to expand to international shipping in the future!

      • Help! My package has arrived damaged/has the wrong products/is missing products/etc.!
        Oh no! Please contact us via the Contact page or email suds@qcsoap.com and we will do our best to make things right ASAP!

      • Are your products cruelty free and vegan?¬†
        Yes! We specifically choose ingredients that are not tested on animals, and we do not test any products on animals ourselves nor do we have anybody do such testing on our behalves or sell in any country that requires animal testing by law. Most products are vegan (that is, not containing any animal products). Products that are NOT vegan will be clearly marked as such and are a rarity here! 

      • I see some soaps include palm oil. Is it sustainably sourced?¬†
        Yes, we only use sustainably sourced RSPO palm oils. If you'd prefer to avoid palm oil altogether, many products are palm free. Here's a collection of all of our palm free soaps.

      • Is your packaging biodegradable/recyclable?¬†
        Whenever possible, yes! Reducing plastic waste was one of the motivating factors for starting this business! Our shrink wrap is Biolefin - 100% oxo-biodegradable wrap that breaks down into plant food instead of into microplastics. And it breaks down over the course of a couple years rather than hundreds! Our bottles and jars are recyclable glass whenever possible. Some caps and components are plastic, but we do our best to minimize this. The packaging inside our boxes is either recyclable or, in the case of bubble wrap, is being reused from packages we have received. We reduce - reuse - recycle whenever we can. 

      • How long can I wait to open and use your soaps?
        We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time.  However, our soaps will still get you clean after the fragrance and colors are long gone!

      • The shrink wrap on my¬†product has openings in it. Is this OK?
        Yes! We shrink wrap our products to keep them free of dust and fingerprints, but it's actually good for them to get some air - particularly the soaps! The more water that evaporates from the soap, the harder and longer-lasting it will be. So the incomplete sealing is intentional! 

      • What is your return policy?
        Due to the handmade nature of our products, we do not accept returns. If you are not 100% satisfied with your order, please contact us so we can make it right. You may contact us about any order delivered within the past 30 days, and we will complete a resolution within 7 business days of your initial email to us.

      • I have a certain skin condition or health issue. Can I use your products?¬†
        We recommend that you contact your licensed health care provider to determine if our products are appropriate for use with your condition. We also recommend allergy patch testing prior to use. None of our products are intended to diagnose, treat, cure, or prevent any disease, and individual results may vary. See our disclaimer for more details.